Privacy policy.

Who we are

Garago Limited (company number 13812293), based in Newcastle upon Tyne, UK, is responsible for the personal information described in this policy. In data protection law, this makes us the data controller.

For privacy questions or requests, email [email protected] or call +44 191 916 9674.

This policy covers garago.com and our business enquiries and client relationships. Websites and applications we build for clients may have their own privacy notices. Where we handle personal information on a client’s instructions, that client is responsible for explaining its use.

Information we collect

• Information you provide: your name, email address, telephone number, business details, project requirements and the contents of messages, calls or documents you share with us.
• Client records: contact details, agreements, invoices and correspondence needed to deliver and support our services.
• Technical information: information involved in delivering and securing the website, such as IP addresses, requested pages, browser details, access times and error logs.
• Optional analytics: if you accept analytics cookies, information about pages visited, interactions, referring websites, browser and device characteristics, and approximate location.

Please avoid sending sensitive personal information or other people’s personal information unless it is needed for your enquiry or an agreed service. You can browse the website without contacting us or accepting analytics. If you do contact us, we need enough information to understand and respond to your request.

How and why we use information

• Responding to enquiries and discussing projects: our legitimate interests in communicating with prospective clients and running our business, or taking steps at your request before entering a contract with you.
• Providing services and managing client relationships: performing our contract with you, or our legitimate interests in providing services to the organisation you represent.
• Keeping the website and our business secure: our legitimate interests in preventing abuse, investigating faults and maintaining reliable services.
• Keeping required business records: meeting legal obligations, including applicable accounting and tax requirements.
• Understanding website use through Google Analytics: your consent, which you can withdraw using Cookie settings.

Cookies and analytics choices

Google Analytics is optional. We load it only after you select “Accept analytics”. Rejecting analytics does not prevent you from using the website or contacting us. You can change your choice using the Cookie settings link in any page footer.

We store your choice in your browser’s local storage under garago-cookie-choice for up to 180 days. This remembers your preference and is not used to track you. If browser storage is unavailable, your choice applies only to the current page.

When enabled, Google Analytics uses cookies named _ga and _ga_… to distinguish visitors and sessions. Our website sets an expiry of up to 180 days; your browser may remove cookies sooner. Google receives information associated with your visit, including the page address and technical information. See how Google uses information from sites using its services.

Rejecting analytics stops future collection by our website and removes accessible Google Analytics cookies for this site. It does not automatically delete information already received by Google. Browser settings also let you manage stored cookies and site data.

Who receives information

We use service providers to help us host and maintain our website, communicate by email and manage our business. They may process information needed to provide those services. Google receives analytics information when you opt in.

Information may also be shared with professional advisers or public authorities where necessary to obtain advice, comply with the law or establish, exercise or defend legal claims.

Some service providers, including Google, operate internationally, so information may be processed outside the UK. Applicable UK data protection requirements govern these transfers, including adequacy decisions or appropriate contractual safeguards where required. Contact us for information about the providers and transfer arrangements relevant to your information.

How long we keep information

Retention depends on why the information is needed. Enquiry correspondence is kept while we deal with your request and any relevant follow-up. Client records are kept for the relationship and afterwards where needed for support, contractual matters, legal claims or applicable accounting and tax obligations.

For technical records, the relevant criteria are fault investigation, security and abuse prevention. Analytics information is subject to the retention settings of our Google Analytics service; the cookie lifetime above is separate from retention of analytics reports. You can contact us for the retention arrangements that apply to particular information.

Your rights

Depending on the circumstances, you can ask to access your personal information, correct inaccurate information, have it erased, restrict its use or receive certain information in a portable format. You can withdraw consent where we rely on it; this does not affect processing that took place before withdrawal.

You have the right to object to processing based on legitimate interests, including where your particular circumstances justify an objection. You can object to the use of your personal information for direct marketing at any time.

To exercise a right, email [email protected]. We may need information to confirm your identity and understand the request. Some rights have exceptions, for example where records must be retained to meet legal obligations.

If you are concerned about how we use your information, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Changes and other websites

External websites linked from this site have their own privacy information. We may update this policy as our services or practices change. The date above shows when it was last updated.